Wireframing is a process where designers draw overviews of interactive products to establish the structure and flow of possible design solutions. These outlines reflect user and business needs. Paper or software-rendered wireframes help teams and stakeholders ideate toward optimal, user-focused prototypes and products.
Share, comment, bookmark or report
UX designers often work closely with business stakeholders for these strategy-related activities and decisions, sometimes with the help of a business model canvas to help understand how the business will create, deliver and capture value. The team brainstorms to identify potential solutions and then scopes out the value proposition. Let’s say ...
Share, comment, bookmark or report
Business Model Canvas (BMC) The BMC framework helps you better understand how a business and product creates, delivers, and captures value. This tool visually portrays and summarizes essential business activities to ensure they align with the overall value proposition. Value Proposition Map (VPM)
Share, comment, bookmark or report
Most importantly, a service design process results in a system, a service concept and a strategy for transitioning from the current system to the preferred system. Unlike UCD and UX, which focus almost exclusively on the user, service designers discover solutions at the intersection of the service provider’s and customer’s needs.
Share, comment, bookmark or report
The business model canvas is a tool designers use to map out a business or product’s key actors, activities and resources, the value proposition for target customers, customer relationships, channels involved and financial matters. It gives an overview to help identify requirements to deliver the service and more.
Share, comment, bookmark or report
UXpressia’s Customer Journey Map Template. UXpressia offers a blank canvas for a customer journey map segmented into stages like Aware, Join, Use, Develop, and Leave. It's structured to define user goals, processes, channels, problems, and experiences. The design encourages adding personas for tailored journey mapping.
Share, comment, bookmark or report
by 100+ leading designers. Save $680. on UI/UX tools. Take as many UX Design courses as you’d like as an IxDF Member. Learn from the world’s design elite & receive UX certificates to advance your design career.
Share, comment, bookmark or report
Estimated time to complete: 4 hours 32 mins. 1.1: Welcome and Introduction (6 mins) Start course now. 1.2: What Service Design Is and Isn't (1 hour 7 mins) Start course now. 1.3: The History of Service Design (22 mins) Start course now. 1.4: Learn the Language of Service Design (31 mins) Start course now.
Share, comment, bookmark or report
Service Design is a holistic approach, which considers in an integrated way strategic, system, process and touchpoint design decisions. Service Design is a systematic and iterative process that integrates user-oriented, team-based, interdisciplinary approaches and methods, in ever-learning cycles." While these definitions have evolved a little ...
Share, comment, bookmark or report
Frontstage and backstage are the areas that border the line of interaction in a customer experience. Customers directly encounter frontstage parts, such as counter staff, but not backstage ones, including back-end staff, systems and other partners. In the best experiences, frontstage and backstage operate in harmony.
Share, comment, bookmark or report
Comments