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Top questions about AncestryDNA
Discover your heritage, learn about your ancestors and find new family connections. AncestryDNA® + World Explorer Membership. AncestryDNA, plus a 3-month World Deluxe family history membership for you. AncestryDNA® + Traits. All that AncestryDNA® offers, plus learn how your genes can influence your personal traits. Learn more.
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About AncestryDNA®
The science. AncestryDNA uses microarray-based autosomal DNA testing. With a simple saliva sample, we survey your entire genome at over 700,000 locations. Then, we compare the data from your 700,000 markers to population data from more than 2,600 global regions. Autosomal DNA tests survey DNA inherited from autosomal chromosomes.
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AncestrySupport
Email Ancestry Support for quick help navigating your family tree, reviewing your Ancestry subscription, and more.
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Signing in to and out of Your Ancestry® Account
In the top-right corner of any page on Ancestry, choose Sign in. If you don’t see sign in, you or someone else may already be signed in. To switch accounts, follow the steps for signing out and then signing in. Sign in to Ancestry. Sign in with an Ancestry account (email/username and password), Google, or Apple. Sign in with email/username.
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Signing in to and out of Your Ancestry® Account
In the top-right corner of any page on Ancestry, choose Sign in. If you don’t see sign in, you or someone else may already be signed in. To switch accounts, follow the steps for signing out and then signing in. Sign in to Ancestry ; Sign in with an Ancestry account (email/username and password), Google, or Apple. Sign in with email/username
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AncestryDNA® Matches
DNA matches are other AncestryDNA® members who share DNA with you. With DNA matches turned on, you can see a list of your matches and how you may be related. They’ll also be able to see you on their match lists. Your list will show you how related you are to the people you match with. Here's what your list may look like.
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Ancestry Support
TTY Users: Dial 7-1-1, then ask the Communications Assistant (CA) to dial 1-800-240-7608. When your call is answered, proceed as you would with a regular call, speaking directly to the Ancestry Expert, ending each sentence by saying"Go Ahead".
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Ancestry® Family Tree Resources
Starting and sharing trees. Learn how to start a family tree with Getting Started, Lesson 1: Starting Your Tree. Explore how to grow your tree with Getting Started, Lesson 2: Building Your Tree. Set the main person in your tree with Assigning a Home Person. Learn all about the layout of family trees with Navigating a Family Tree.
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Ancestry AI Assistant
The AI Assistant is a new beta tool provided by Ancestry that uses artificial intelligence to assist you with Family History and DNA-related questions and research. It can answer general Family History and DNA-related questions, offer suggestions, and guide you through your research based on information from our help content.
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Ancestry Account
Getting Started With Your Account. Signing in to and out of Your Ancestry® Account. Free Registered Guest Accounts. Ancestry® Free Trials. Creating a Free Ancestry® Account. Creating an Email Address. View All (7)
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