Please note that the easyJet Customer Service Team are an unable to assist with the Euro Currency Card, so please use the dedicated email address provided where we will be happy to assist you. Once again, we’re sorry for the any inconvenience this may have caused you and thank you for your ongoing support.
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I used EasyJet's online compensation claim forms for expenses and cancellation in June. The first response said that the flight had been cancelled, but expenses were not covered by the regs. The second response from the same department told me the flight had not been cancelled and compensation was not due!
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the 'charges' for cancelling an EasyJet flight are applicable for cancellation for refund within 24 hours of booking Have a read of section 3 of the terms and conditions...you can also claim a refund of the APD (EasyJet do not take a fee for this)"If you cancel, miss or do not take a flight, this does not affect the other flights on your booking.
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EasyJet come back to me stating -"The policy remains the same as before, please make sure you have a medical letter, headed paper, signed and no older than 3 months. If you are unable to obtain this, your cpap machine will be placed in the hold and you will be charged."
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"We regret to inform you of a temporary disruption in our services to you. Effective immediately, you will be unable to use your Euro Currency Card by easyJet while we work to rectify the situation. Unfortunately, this disruption is out of our control and is a result of a disruption in service from a third-party supplier.
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Due to Fly and Buy! going bust today, I have needed an up to date telephone number to contact easyjet to confirm my future flights. As it was relatively cheap, 10p per min, answered promptly and service very satisfactory I thought it would be helpful to post for future reference. 0871 244 2366
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We do not offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances, including but not limited to medical grounds, with the exception of the application of the 24-hour cancellation policy or where easyJet considers that You have satisfied the Exceptional Circumstances requirements described below.
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If easyJet holidays had to cancel the booking (due to e.g. a change in foreign office travel advice that advised against travel to the chosen destination), an alternative holiday will be offered where possible, or Credit for the holiday re-issued to the winner’s easyJet holidays account. 7.
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I called easyJet customer services, requested refund on government tax for flights I didn't take, gave them my booking reference & passenger name and they obliged. I think I'm getting £3 back ha, better than paying out £30+ in cancellation though?
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I've just come off the phone with EasyJet as I wanted to query something which just feels wrong to me. This morning we searched for flights for a family holiday and were shown a screen price of £658 for 7 persons (4 adults + 3 children). All happy with that we proceeded with the booking via the EasyJet website.
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