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Where can I post / drop off my letters and parcels? - Royal Mail Group Ltd
Customer Service Point (CSP) You can post your items at our Customer Service Points (usually located in a Delivery Office), as well as collecting items we’ve attempted to deliver. If you've bought online postage using Click & Drop , the Royal Mail App , or have franked mail to send, you can drop these items off at your nearest Customer ...
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I need help with my Redelivery - Royal Mail Group Ltd
The following information will also help us arrange your Redelivery, but you can still book without it: The type of item you’re expecting (eg a letter, parcel, Royal Mail Tracked ® item etc) The item reference number. Please note: you won’t be able to collect an item in person without a Something for you card.
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I've missed my delivery - what do I need to do? - Royal Mail Group Ltd
Please bring the Something for you card (or electronic SMS/email notification) and one of the above forms of ID, in the name of the person the item is addressed to. If you can’t bring any of the above ID in the name of the person the item is addressed to, you can still collect. This also applies if you are collecting an item addressed to a child.
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Which Services Can I Get Proof of Delivery With? - Royal Mail Group Ltd
If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item. Was this helpful? Still haven't found what you're looking for? When you use a number of our inland services, you can get proof of delivery.
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A Royal Mail person or vehicle has caused damage to my property
Royal Mail property >>. Damage caused by Royal Mail property can include damage from a Royal Mail barrier in a car park. Please write to the address below, including photographic evidence, details of the damage cause and how it happened. A Royal Mail postperson >>. Please complete our online form and make sure you have the following information ...
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I need help with a Redelivery that didn't work - Royal Mail Group Ltd
Please remember we need two working days before attempting another delivery. You can also arrange to have your item redelivered to a local Post Office® branch. You can do this on the Redelivery form. Please note: there is a small charge for this service. Remember: we can only hold items for 18 days from the first attempted delivery.
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Prohibited goods - items you can't send through the post
Many everyday items, such as aerosols, nail varnish and perfumes are considered dangerous goods under transport legislation. You are responsible for checking whether or not an item is prohibited or restricted. Prohibited items must never be sent in the post. Restricted items may be sent in the post, but restrictions will apply.
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Parcels, letters, envelopes, weight and size guide - Royal Mail Group Ltd
Medium parcel - Gifts, shoes, heavy or bulky items. These rough guidelines below can help if you’re estimating the weight of your item, but to know the accurate weight, we recommend taking your item to the Post Office. Letter or greeting card - 30g. Standard DL (110mm x 220mm) envelope with 4 sheets of A4 - 44g.
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I need help with my reference number - Royal Mail Group Ltd
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
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Labels to Go - print postage and return parcel without a printer
Just bring your QR code to one of the locations below, and they will scan it and print the label for you. There’s no additional charge once you’ve paid for postage. • Customer Service Point (CSP) - Usually located at your local Delivery Office. • Parcelshop - Includes Post Office branches* or Collect+ locations.
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