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How to Get a Proof of Delivery - Royal Mail Group Ltd
Confirm whether your item has been delivered by using Track and Trace to see the signature of the person signing for an item.
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I need help with my reference number - Royal Mail Group Ltd
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
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Click & Drop - Reports - Royal Mail Group Ltd
Click and Drop also allows you to download a report that shows information on your despatched orders. Information includes the order number, the channel from where the order was input from, channel reference, despatch date, customer name and tracking number. How to create a Despatched Order report. Our help video will show you how to create a ...
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Royal Mail 24® and Royal Mail 48® help - Royal Mail Group Ltd
Large Letters: Max 750g | Max L 35.3cm x W 25cm x D 2.5cm. Parcel: Max L 61cm x W 46cm x D 46cm. Parcels max weight: 20kg (Royal Mail 24) 2kg (Royal Mail 48) Tubes and Rolls. Max 2kg | Max L 90cm x W * x D *. The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm.
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Contact Us Form - Royal Mail Group Ltd
Email Address *. Confirm email *. For Security purposes we require the person who applied for the Redirection to contact us. Please ask them to complete the form. We will require additional identification to support this request, please call us on 03457 950950* to discuss this. * Line are open Monday to Friday 8am to 6pm.
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Help for Royal Mail Business Customers | Royal Mail Group Ltd
Convenient ways to manage your deliveries and collections, and streamline your mailroom. If your entire business is moving, or just part is relocating, we can redirect your mail for you. Get the latest business advice, tips and ideas with our guides and insights. From case studies to how-to guides, we can help your business grow.
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How to claim for loss, damage or delay for business account customers
Claims must be made within 80 days of the date of posting. Compensation based on actual loss (or cost to repair in the case of damage), where evidence of posting and value are provided, up to the maximum of £150 (£100 for items posted before 3 April 2023) or the market value whichever is the lower of these.
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Royal Mail Tracked Returns® help - Royal Mail Group Ltd
Tracked returns can be a great way for piece of mind when a customer returns your items. Find the answers to a number of FAQs and helpful information here.
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Tracked Return changes explained - Royal Mail Group Ltd
Tracked Return changes explained. You may have recently received a letter about a product closure coming into effect 1 April 2021 for certain Tracked Returns products (PT1, PT2, LM2). The letter explains any next steps, however below are some Frequently Asked Questions that might also help you:
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Help with our Tracked 24 and Tracked 48 Service - Royal Mail Group Ltd
Parcels can be addressed to anywhere in the UK including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses. If you are posting over 300,000 parcels a year with Tracked 48 you can send specific Tracked permitted items, perfumes, nail varnish, aerosols and lithium batteries.
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